Developing a Scientific Management Framework for Biomedical Engineering Shared Service Concept in Madinah Munawwarah Area as an Example
Ministry of Health (MOH) in the Kingdom of Saudi Arabia (KSA) manages the biomedical departments (BMDs) in
its affiliated hospitals by contracting with suppliers/manufacturers. We collected data related to the number of relevant work
force and the expenses incurred by surveying nine hospitals in Madinah Munawwara region of the kingdom by designing a
proper questionnaire. We found it to manage in two ways (a) having low qualified team members to serve less sophisticated
medical equipment, and (b) outsourcing the needed service to repair or do preventive maintenance especially for high-tech
medical devices. This common and traditional way of biomedical management costs a lot of money and consumes long time to
repair the faulty medical units. In order to minimize the repair cost and time, here we propose a model of management
techniques that falls in a category popularly dubbed as Shared Service Center (SSC). As per the SSC model presented in this
study the staff’s salaries are projected to be increased by 13.54% but a huge savings of up to 62.21% on staff’s salaries and
PPM cost are estimated as compared to the current situation. A big 81.47% saving as compared to present total service
contracts value is predicted with the proposed SSC model. The result is consistent with Saudi Arabia's Vision 2030 and the
National Transformation Program 2020 to improve the quality of health services and efficiency of using available resources.
Index Terms - Biomedical engineering, clinical engineering, healthcare technology management, shared service center,
National Transformation Program 2020.