Ranking Critical Success Factor Of Total Quality Management By AHP
Abstract- The purpose of this paper is to rank and review the various critical success factors (CSF’s) of total quality
management (TQM) in favour of Indian manufacturing industries for improving product and process quality. In this concern
an extensive literature review was done to identify various CSF’s of TQM. Analytic Hierarchy Process (AHP) is used for
ranking the identified CSF’s. Literature review and questionnaire survey is used as research instrument in this study.