Paper Title :Quality Function Deploymentas A Methodology For Quality Improvement In Engineering Education In An Indian Context
Author :Somadatta B. Karanjekar, V. S. Deshpande, R. R. Lakhe
Article Citation :Somadatta B. Karanjekar ,V. S. Deshpande ,R. R. Lakhe ,
(2015 ) " Quality Function Deploymentas A Methodology For Quality Improvement In Engineering Education In An Indian Context " ,
International Journal of Management and Applied Science (IJMAS) ,
pp. 26-30,
Volume-1,Issue-6
Abstract : India has witnessed a mushroom growth of engineering colleges in last decade. The educational quality of these
self-funded private engineering colleges is unconvincing. This paper has identified various research problems in newly
opened engineering colleges in India. It is also observed that all stakeholders of engineering education system are not
actively involved while designing the system. The important stakeholders are identified and their inputs are collected which
are called as Voice of Customers (VOC). Further, Quality Function Deployment methodology is used to translate these
VOCs’ to operations requirements. This paper provides an effective and practical methodology for addressing and meeting
actual lacunae in the technical education system. Only by identifying and implementing value-adding key operations we
could continuously improve service quality by meeting stakeholders’ requirements.
Keywords - QFD, service quality, technical education, quality improvement, voice of customers, house of quality, service
planning, element planning, operations planning
Type : Research paper
Published : Volume-1,Issue-6
DOIONLINE NO - IJMAS-IRAJ-DOIONLINE-2648
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Copyright: © Institute of Research and Journals
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Published on 2015-07-11 |
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