Paper Title :Lean Healthcare Implementation Proposal to Increase The Level of Patient Satisfaction In A Company That Manages Otupatient Care
Author :Bruno Enrique, César Arnold, Montoya-Ramirez Manuel-Fernando
Article Citation :Bruno Enrique ,César Arnold ,Montoya-Ramirez Manuel-Fernando ,
(2024 ) " Lean Healthcare Implementation Proposal to Increase The Level of Patient Satisfaction In A Company That Manages Otupatient Care " ,
International Journal of Advances in Science, Engineering and Technology(IJASEAT) ,
pp. 140-147,
Volume-12,Issue-1
Abstract : This article aims to implement the Lean Healthcare engineering technique on management in dermatology
outpatient clinics. It was concluded that the implementation of Lean Healthcare can greatly contribute to the improvement of
the internal processes of clinics; from the patient´s arrival, care, and departure. The research methods used to achieve the
objectives included an analysis of literature on the topic, success stories and the collection of onsite information. Data the
same company in previous periods were used, analyzed, and compared with the results obtained in the cases from the
literature itself.
Keywords - External Medical, Offices, Medical Appointments, Waiting Times, Level of User Satisfaction, Health Sector,
Clinics, Assistance, Dermatology, Lean Healthcare
Type : Research paper
Published : Volume-12,Issue-1
Copyright: © Institute of Research and Journals
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Published on 2024-11-26 |
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