Paper Title
Relevance of Product Centric Model for Operations at Power Utilities

Product centric model of operations is a customer focused and business value driven model of operations which has shown quantifiable benefits on adoption at power utility organizations. This paper proposes that adoption of product centric model of operations at power utilities makes immense business sense and yields improvements in areas such as agile business delivery, cost management and creating an intelligent enterprise to reduce waste and improve customer satisfaction levels. The paper also outlines key drivers of such transformation, role rationalization for product centric organization and governance and metrics to measure success of the transformation. The benefits accrued at the power utility the researchers worked with are also outlined. Keywords - Product Centric Model, Devops, Delinquency and Fraud Management, Cross Selling Opportunities, Marketing Campaigns